Privacy Policy

1. Introduction

ElevateScale Technologies Private Limited ("Company", "we", "us", or "our") operates ClawSeven ("the Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using the Service, you consent to the collection and use of information in accordance with this policy.

This Privacy Policy complies with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 of India.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account using Google OAuth
• Configure AI agents and deploy instances
• Contact us for support

This may include:

• Name and email address (from Google OAuth)
• Telegram bot tokens and channel identifiers
• AI model preferences and configurations
• Payment information (processed securely by Razorpay)

2.2 Usage Data

We automatically collect certain information when you access or use the Service, including:

• IP address and browser type
• Pages visited and features used
• Device information and operating system
• Timestamps and session duration

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage subscriptions
• Authenticate users and secure accounts
• Communicate with you about updates and support
• Monitor and analyze usage patterns
• Detect and prevent fraud and abuse
• Comply with legal obligations

4. Data Storage and Security

Your data is stored on secure servers hosted by Fly.io. While we implement reasonable security measures to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but strive to use commercially acceptable means to protect your personal information.

AI agent configurations and Telegram bot tokens are encrypted at rest and transmitted securely using industry-standard encryption protocols.

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

• Service Providers: We use third-party services (Razorpay for payments, Fly.io for hosting) that have access to personal information only to perform tasks on our behalf.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred.
• Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users or others.

6. Your Rights

Under Indian law, you have the following rights regarding your personal information:

• Right to access your personal information
• Right to request correction of inaccurate information
• Right to request deletion of your information (subject to legal obligations)
• Right to withdraw consent for data processing
• Right to data portability

To exercise these rights, please contact us at the email address provided below.

7. Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Children's Privacy

Our Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete your personal information within 30 days, except where retention is necessary for legal or security purposes.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, we have appointed a Grievance Officer to address your concerns regarding data protection and privacy.

The Grievance Officer will acknowledge your complaint within 24 hours and resolve it within 15 days from the date of receipt.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

ElevateScale Technologies Private Limited
Email: [email protected]